We’ll always keep your data safe and secure. So you’re clued up, here’s why we need it and how we use it.

 

Protecting Your Privacy

We are 100% committed to protecting the privacy and security of our customers and site visitors. The Unnie team members are customers ourselves of both Unnie and other internet sites – so we totally appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us a line at unniekshopsg@gmail.com

For all our services, Unnie LLP will be the company that’s responsible for your privacy.

 

How we use your information

We use your information in a number of different ways — what we do depends on the information. 

 

Your personal details, such as your name, address, email address, and phone number.

What we do	Why we do it
Deliver your purchases to you	It’s quite impossible to send your order if we don’t ask for your name and contact details!
Send you order confirmations and updates by e-mail	So you know when your order is due to arrive
Send you information about our products and services	We like to keep you up to date and help you get the best from our products and services/td>

 

Your contact history with us.

What we do	Why we do it
Provide customer service and support	To ensure that you receive the best service from us!
Improve the services and support we provide to you	So that you get the best possible customer service

 

Purchase history and saved items.

What we do	Why we do it
Help you keep track of items you like, update you when we have new availability and let you share them	To help you get to the products that you like faster and so you can get the best out of our products and your account
Handle returns in accordance with our Terms and Conditions and provide customer service and support	We can’t provide a refund if we don’t know what you’ve bought!
Analyse what you have bought, searched for, or returned, which helps us find out what you like	To ensure we are giving you what you want, providing you with the best service we can, and so we can stay ahead of the competition

 

Information about your phone or laptop (IP address and device type), and how you use our website (pages you visit).

What we do	Why we do it
Identify you when you visit our website	If we can remember you, we can give you the best possible shopping experience
Send information about our products and services to you	We like to keep you up to date and help you find products
Monitor visitors to our site and analyse their behaviour	To protect our website and to help make our service better

 

Sharing Your Information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or contact information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you:

• Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies.
• Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business.
• Affiliates who help us reach out to potential new customers or promote our products on their websites.
• Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

You may choose to take advantage of some of our additional services, in which case, depending on your choices we may share your data with the following categories of companies to fulfil the services you have asked for:

• Social Media sites and other companies approved by you.
• Other third party payment providers, when you choose to use their payment services.

If you would like to know more about the 3rd parties we may share personal data with, or how to find out more on how they will use your data, please contact us at unniekshopsg@gmail.com.

We may also provide 3rd parties with aggregated and anonymised information and analytics about our customers. Before we do so, we will make sure that it does not identify you.

 

Marketing Newsletters

If you have said we can, we’ll send you marketing newsletters to keep you aware of what we’re up to and to help you see and find our products and services.

You can also click on the ‘unsubscribe’ link in any marketing email you receive to unsubscribe from it. If you tell us you don’t want to receive marketing newsletters it might take a few days for all our systems to be updated, so we would ask for your patience as you might get some emails from us while we process your request.

Please note that opting out of marketing newsletters will not stop service communications, such as order confirmations or updates.

 

Web browser cookies

Cookies are data files that can hold small amounts of info and are stored on your device when you first visit a website. We use cookies when you visit our site, but you can control these through your browser settings.

We use cookies for:

• essential operations, like site navigation
• allowing you to add items to your shopping cart or to your wishlist
• analysing visitor numbers and behaviours, such as what pages are frequently visited
  assessing the success of our advertising campaigns, offers and communications
• targeting suitable advertising messages
• understanding which affiliates have helped us reach out to new customers, or have promoted our products on their websites

Most browsers allow you to manage cookies saved on your device – just head to the help section of your browser. But don’t forget, if you modify your settings to block all cookies, you may not be able to access parts of our site or our service.

 

Changes to how we Protect Your Privacy

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the Unnie website or other Unnie services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Unnie.

 

Contact us

We always want to hear from our customers (especially if you feel we’ve let you down or could do better). You can contact our privacy team by dropping us a line at unniekshopsg@gmail.com.

 

v1.0

1 Feb 2020