Payments & Safety

Your transactions and payment details are directly handled by Shopify Payments. All stores powered by Shopify adhere to the standards set by PCI DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We accept payment from all major credit cards including Visa, Mastercard and American Express.

To use any of the payment methods listed below, you must NOT select any Express Checkout options (Shop Pay, Google Pay or Apple Pay).

PayNow method is available for Singapore buyers only. You will be required to make payment within 24 hours of your order. Our PayNow details will be emailed to you upon ordering. We reserve the right to cancel any order that isn’t paid within 24 hours.

Installment payments by Atome, Grab and Pace are available for Singapore buyers only. You will be redirected to their respective sites to complete the payment process.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Shopify's built-in multi-currency feature automatically converts based on your shipping address and does NOT allow buyers to manually override it. Until Shopify resolve this issue, we have no way for buyers to manually select which currency you wish to pay in.

Shipping & Delivery

Domestic shipping can take 3-5 business days.

International shipping could take 3-14 business days depending on your location.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, free shipping is available for large orders. To check the eligibility criteria, please see our Shipping Policy.

Yes, we ship our products all over the globe.

Please note that shipping rates will vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

We outsourced all deliveries to 3rd party courier companies.

Domestic deliveries are done by our partner courier company. They do deliver on Saturdays for residential addresses but not Sundays and Public Holidays. Please note that if your shipping address is an office / shop / factory, there will not be delivery on Saturdays as well.

International deliveries are done by DHL Express and it differs between countries. They usually do not deliver on Sundays and Public Holidays.

Purchase Guides

No, you do not. Buyers can choose to purchase from us as guests.

However, we highly recommend you to create an account with us. Creating an account allows you to earn loyalty points and keep track of your purchase history. It also saves you time as you won’t have to keep filling in your address details for every order you place with us.

Browse our online store using the Shop navigation button. Our products are sorted by categories or skin type / skin trouble filtering. Basically we’ve made it as easy as possible to find what you need! When you see a product you like, simply click on the Add to Cart button.

After you are done shopping, click on the View Cart icon to double-check your order. You can make amendments to your order from the cart. If you have a promo code, enter it here. Once done, click Proceed to Checkout. Fill in your details, select your payment method and click the Checkout button.

Your order will be processed once payment is confirmed.

Your loyalty reward dashboard can be found by clicking on the pink/violet Rewards button on the lower left corner of our website. You should see the amount of points you have once you have logged in.

To redeem your points, simply click on the Redeem Points button in your reward dashboard and select which reward you would like to get.

A discount code will be emailed to you upon successful redemption and you can simply apply the code upon checkout.

Returns & Refunds

Yes, we offer returns and exchanges.

Please check our Refund policy for more details.

A refund request can be submitted within 7 calendar days from the time you receive your items.

Please check our Refund policy for more details.