FAQ

Frequently Asked Questions

No, you do not. Buyers can choose to purchase from us as guests.

However, we will highly recommend you to create an account with us. Creating an account allows you to earn loyalty points and keep track of your purchase history. It also saves you time as you won’t have to keep filling in your address details for every order you place with us.

Browse our online store using the Shop navigation button. Our products are sorted by categories or skin type / skin trouble filtering. Basically we’ve made it as easy as possible to find what you need! When you see a product you like, simply click on the Add to Cart button.

After you are done shopping, click on the View Cart icon to double-check your order. You can make amendments to your order from the cart. If you have a promo code, enter it here. Once done, click Proceed to Checkout. Fill in your details, select your payment method and click the Checkout button.

Your order will be processed once payment is confirmed.

We accept payment from all major credit cards including Visa, Mastercard and American Express.

PayNow method is available for Singapore buyers only. You will be required to make payment within 24 hours of your order. Our PayNow details will be emailed to you upon ordering. We reserve the right to cancel any order that isn’t paid within 24 hours.

Installment payments by hoolah, Atome, Grab and Rely are available for Singapore buyers only. You will be redirected to their respective sites to complete the payment process.

Your loyalty reward dashboard can be found by clicking on the pink Rewards button on the lower left corner of our website. You should see the amount of points you have.

To redeem your points, simply click on the Redeem Points button in your reward dashboard and select which reward you would like to get.

A discount code will be emailed to you upon successful redemption.

There are some restriction on coupon code usage by Shopify platform.

You will NOT be able to apply any code if you have added any bundled discount products (Product A + Product B for a discount) or any bulk discount products (Buy 3 Product A for a discount).

We outsourced all deliveries to 3rd party courier companies - either Ninja Van or Qxpress. They do deliver on Saturdays but not Sundays and Public Holidays.

Please note that if your shipping address is an office, there will not be delivery on Saturdays as well.